I firmly believe in what they do, and that’s why I support them. Possibly you missed the following at the top of the page? “Camp Addict does NOT accept payment from any company to review or endorse their products.” We (I or anyone else involved with Camp Addict – all two of us!) have zero affiliation with the RV Consumer Group. Thanks for taking the time to read Camp Addict and for the comment. Thanks for checking out Camp Addict and best of luck finding your next rig! So it’s a bit harder to find good things about a brand, but dang, if someone doesn’t like the way a screw was put into a panel, they will pitch a fit all over the internet! I know it may be difficult to find your dream rig (either new or used) in the current market, so it may take some time and you may have to be flexible in the floor plan that you ultimately settle with.īottom line is that I wouldn’t write off Grand Design just because of the BBB complaints. Unfortunately.Īlso consider buying a lightly used rig that had the kinks worked out of it already. Bottom line is though, no matter who you buy an RV from, expect something to be wrong with it. You can only do so much to stack the deck in your favor. Some brands just do this more frequently than others. This means that even the best brands will create units that have issues. I wouldn’t hesitate to buy from any of the three.Īs I’ve mentioned here in this article, all RVs are very much made by hand by humans. It simply means one has more customers than the other.ĭid you know that both Grand Design and Newmar are owned by Winnebago? All three brands have a good/very good reputation of taking care of the customer. It doesn’t mean that one company does a better job at customer service than the other. You have more customers, you are going to have more complaints. Consequently, they sell less units on an annual basis (therefore have a smaller customer base). Whereas Newmar only sells Class A and Super C motorhomes, which are at a much higher price point than the entry level Grand Design trailers. They have some units that are at a MUCH lower price point than Newmar, which means they sell a lot more of them. GD builds towable rigs and has models ranging from entry level units up to palatial recreational vehicles. Regarding the number of BBB complaints against Grand Design versus Newmar – keep in mind that Grand Design is a much higher volume manufacturer than Newmar is. Glad to hear that you are enjoying Camp Addict! I would like to hear what your thoughts are. It’s also very discouraging when you think you’ve narrowed down your search to a few different options to find your back to square one. Unless you’re independently wealthy who can afford that. With your home in the shop now you’re in a hotel. I know no matter what RV you get not a single brand is going to be perfect, but then again when you are getting ready to spend your hard earned money on something of this expense that’s going to be your home on wheels you want to be able to enjoy using it and not have it sit in the shop 80-90% of the time for months at a time. It seems, for the most part, that Newmar is working with the customers. my husband found 11 BBB complaints on all the Newmar models. We have also had our eye on the Newmar Dutch Star and the Ventana. Many people saying to stay away from Keystone, that they don’t stand behind their product. Keystone having over 160 BBB customer service complaints. Very disappointing to say the least.Īnother fifth wheel I really like is the Keystone Montana. Many revolving around customer service let alone the defects themselves and for this reason we have decided to stay away from anything Grand Design products. I really like the Grand Design fifth wheels, but my husband just found quit a list of BBB complaints (60) to be exact. We are doing our research now to trade our Class A in on either another class A or a fifth wheel to travel in full time. My husband and I, between the two of us, have owned Class A’s, a fifth wheel and travel trailer. I’m new to this site and thank you for your extensive research that has been of great help to the consumer such as myself.
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